Email support@showertalk.app. A person reads it. We normally reply within two working days.
It helps if you say what phone you are on, what you expected, and what happened instead. If something failed on a particular entry, the date and time is enough for us to find it.
Common questions
My recording is stuck, or never became text
Transcription runs on our servers, so an entry needs a connection to finish. Open the app on a good connection and leave it in the foreground for a minute. If it is still stuck after that, email us the date and time of the entry and we will look at what happened to it.
Where is my audio kept?
On your phone. It is uploaded so it can be transcribed, and our copy is removed once your phone confirms it still has its own. The privacy policy sets out the exceptions honestly, including the failure cases where our copy is kept.
If you want a copy that survives losing the phone, turn on Cloud audio backup in Profile.
The app got someone’s name wrong, or merged two people
Open the People tab and edit them there. Name matching behaviour is under Profile → Preferences → Name matching if it is being too eager or not eager enough.
I ran out of free entries
Shower Talk gives you 7 free entries, then a 7-day free trial, and one 7-day extension if you need longer. After that, creating new entries needs a subscription. Everything you have already written stays readable for free, permanently.
How do I cancel?
In your store account, not in Shower Talk — Apple: Settings → your name → Subscriptions. Google: Play Store → Payments and subscriptions. Profile → Your plan → Manage subscription takes you straight there.
Deleting the app does not cancel a subscription.
I paid and the app does not know
Profile → Restore purchases. If that does not fix it, email us with the store receipt and we will sort it out.
Refunds
Purchases are made through Apple and Google, so refunds are theirs to give under their own policies. Email us anyway if something went wrong — we will help you put the request together.
Delete my account
Full instructions here, in the app and by email.
Is my journal used to train AI models?
No. The providers that process your transcripts are not permitted to train on them under the terms we use them on. The privacy policy lists every one of them.
Reporting a security problem
If you have found a vulnerability, email support@showertalk.app with security in the subject line. Please give us a reasonable chance to fix it before publishing. We will not pursue anyone acting in good faith.